When quality improvement draws on the real experiences of patients, it has the power to produce genuine change – for patients and staff alike.
We get so bogged down in our day-to-day work, sometimes you forget that there are changes you can make
Lisa Sadler
Ward sister, University College London Hospital
It doesn’t have to be a massive project. Just explore all opportunities and have a go.
Amanda Hood
Head of patient experience and engagement, James Paget University Hospital
Knowing we’re making a difference has helped with the morale of the staff and the patients.
Terena Holford
Ward clerk, Gloucestershire Royal Hospital
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The patients should be at the centre of everything we do.
Suzie Cro
Deputy director of quality and freedom to speak up guardian, Royal Gloucestershire Hospital