This section pulls together learning and advice from our teams after completing their first experience of running the Patient and Family-Centred Care (PFCC) process.
Key drivers in achieving results
- Executive sponsorship and organisational attention.
- The engagement of doctors.
- Support for and encouragement of the team (including the focus on staff experience) and team-working within the organisation.
- Focus on driver diagrams, aims and measures.
- Significant and unwavering emphasis on the importance of shadowing patients and understanding patients’ lived experiences
- Strong focus on data and its usefulness for the team.
- Having a sense of where you would like PFCC to sit in your organisation in the longer term.