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Themes

Benchmarking

Information governance

L&D/Training

National surveys

Patient experience

Quality improvement

Staff experience

Principle

Attention to physical and environmental needs

Clear information, communication and support for self-care

Continuity of care and smooth transitions

Effective treatment delivered by trusted professionals

Emotional support, empathy and respect

Fast access to reliable healthcare advice

Involvement and support for family and carers

Involvement in decisions and respect for preferences

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Ambulance

Children and Young People

Community care

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International Hospitals

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Resource type

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25 January 2022 Case study

Social media as a marker of individual experience

Using twitter comments to understand people's experiences of UK healthcare during the Covid-19...
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09 December 2021 Poster/infographic

Children and Young People's Survey 2020, children's infographic

In this graphic aimed at children and young people, we can see that overall they reported a good...
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09 December 2021 Poster/infographic

Children and Young People's Patient Experience Survey 2020

Children and young people admitted to NHS hospitals during the second wave of the COVID pandemic in...
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09 December 2021 Picker news article

NHS hospital services for children and young people improved in 2020 despite pandemic, survey finds.

Children and young people admitted to NHS hospitals during the second wave of the COVID pandemic in...
Read this Picker news article
01 December 2021 Poster/infographic

Community Mental Health Survey 2021

Results of the Community Mental Health survey show people’s experiences of mental health care are...
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01 December 2021 Picker news article

NHS mental health service users report poor experiences of care – and worsening mental health.

People using community mental health services in England are often unable to access the support they...
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29 November 2021 Case study

Improving the experience of men living with prostate cancer

Northampton General Hospital NHS Trust is an accredited cancer centre and provides cancer services...
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12 November 2021 Case study

Understanding the needs of kidney cancer patients, globally

Developing a survey to provide actionable insights across different countries The International...
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