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Benchmarking

Information governance

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Patient experience

Quality improvement

Staff experience

Principle

Attention to physical and environmental needs

Clear information, communication and support for self-care

Continuity of care and smooth transitions

Effective treatment delivered by trusted professionals

Emotional support, empathy and respect

Fast access to reliable healthcare advice

Involvement and support for family and carers

Involvement in decisions and respect for preferences

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Ambulance

Children and Young People

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01 June 2021 Case study

Working in partnership with families to develop a coordinated plan of care for their child

How did the journey start? Co-production is an important part of Wirral Community Health and Care...
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27 May 2021 Picker news article

NHS staff comments shed light on experiences of working through the Covid pandemic

New findings from the 2020 NHS Staff Survey explore staff experiences of working through the first...
Read this Picker news article
26 May 2021 Picker news article

First ever Under-16 Cancer Patient Experience Survey in England launched

The results, released on Wednesday 27th October, are available here www...
Read this Picker news article
25 May 2021 Blog/Thought Leadership

Understanding the experience of living with hypothyroidism

Today (25th May 2021) is World Thyroid Day and the start of a week of international awareness of...
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21 May 2021 Poster/infographic

Lymphoma Coalition Global Patient Survey 2020

We worked with Lymphoma Coalition on the 2020 iteration of their biannual Global Patient Survey. The...
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21 May 2021 Case study

Understanding children's experiences of cancer care

For adults living with cancer in England, patient experience insights are captured through the...
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17 May 2021 Case study

Implementing an Always Event® to improve the information needs of children and their families

How did the journey start? Increasing patient, family and carer involvement is a strategic aim of...
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12 May 2021 Picker news article

The Queen's speech 2021

The Queen's speech at The State Opening of Parliament on Tuesday 11th May highlighted the government...
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