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Information governance

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Patient experience

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Principle

Attention to physical and environmental needs

Clear information, communication and support for self-care

Continuity of care and smooth transitions

Effective treatment delivered by trusted professionals

Emotional support, empathy and respect

Fast access to reliable healthcare advice

Involvement and support for family and carers

Involvement in decisions and respect for preferences

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05 November 2007 Publication

Exploring attitudes towards and experiences of the NHS in the North West

NHS North West commissioned Picker to provide some input from staff and patients to inform their...
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15 October 2007 Publication

Designing GP Buildings - staff and patient priorities for the design of community healthcare facilities in Lambeth

The study aims to explore patients’ and staff attitudes towards and priorities for the built...
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18 June 2007 Publication

Evidence on the effectiveness of strategies to improve patients' experience of cancer care

This paper provides an overview of the evidence base for key recommendations made by the Patient...
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14 June 2007 Publication

Information for people living with conditions that affect their appearance – Summary and recommendation

In September 2003, Picker began a three year research programme to investigate the information needs...
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14 June 2007 Publication

Information for people living with conditions that affect their appearance – Report 3

This survey report is the culmination of a three year research programme that has investigated the...
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11 June 2007 Publication

Information for people living with conditions that affect their appearance – Report 2

Picker undertook a research programme to investigate the information needs of patients with...
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02 April 2007 Publication

Accessing information about health and social care services

This is the second of two research studies on patients’ information produced for the Department of...
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05 March 2007 Publication

A hidden problem – pain in older people

The research aims to improve our understanding of how chronic pain is perceived and responded to in...
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