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Benchmarking

Information governance

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National surveys

Patient experience

Quality improvement

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Principle

Attention to physical and environmental needs

Clear information, communication and support for self-care

Continuity of care and smooth transitions

Effective treatment delivered by trusted professionals

Emotional support, empathy and respect

Fast access to reliable healthcare advice

Involvement and support for family and carers

Involvement in decisions and respect for preferences

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Ambulance

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09 December 2021 Picker news article

NHS hospital services for children and young people improved in 2020 despite pandemic, survey finds.

Children and young people admitted to NHS hospitals during the second wave of the COVID pandemic in...
Read this Picker news article
01 December 2021 Poster/infographic

Community Mental Health Survey 2021

Results of the Community Mental Health survey show people’s experiences of mental health care are...
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01 December 2021 Picker news article

NHS mental health service users report poor experiences of care – and worsening mental health.

People using community mental health services in England are often unable to access the support they...
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29 November 2021 Case study

Improving the experience of men living with prostate cancer

Northampton General Hospital NHS Trust is an accredited cancer centre and provides cancer services...
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12 November 2021 Case study

Understanding the needs of kidney cancer patients, globally

Developing a survey to provide actionable insights across different countries The International...
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28 October 2021 Picker news article

Children and young people report good experiences of NHS cancer care in ground-breaking new national survey

Most children and young people with cancer in England feel ‘very well looked after’ by healthcare...
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28 October 2021 Blog/Thought Leadership

Understanding and improving the care experiences of children with cancer

Adult cancer patient experiences have been explored annually since 2010 as part of the National...
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27 October 2021 Poster/infographic

The Under 16 Cancer Patient Experience Survey

The survey, developed by Picker on behalf of NHS England and NHS Improvement, was sent to parents of...
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