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Benchmarking

Information governance

L&D/Training

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Patient experience

Quality improvement

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Principle

Attention to physical and environmental needs

Clear information, communication and support for self-care

Continuity of care and smooth transitions

Effective treatment delivered by trusted professionals

Emotional support, empathy and respect

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Involvement in decisions and respect for preferences

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Ambulance

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27 October 2021 Journal article

Using Twitter to understand health care experiences during the Covid-19 pandemic

A thematic and sentiment analysis The Covid-19 pandemic has led to a rapid rise in care being...
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15 September 2021 Poster/infographic

Urgent and Emergency Care Survey 2020: Type 3

The 2020 Survey had 59 NHS Trusts take part with responses from 7,424 patients. Feedback was from a...
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15 September 2021 Poster/infographic

Urgent and Emergency Care Survey 2020: Type 1

The 2020 survey had 126 NHS Trusts take part, with responses from 41,206 patients. Feedback was from...
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15 September 2021 Picker news article

Survey finds improvements in patients’ urgent and emergency care experiences in England at start of second wave of Covid

Patients attending urgent and emergency care departments in England in September 2020 had better...
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15 September 2021 Blog/Thought Leadership

Despite the impact of Covid-19, urgent and emergency care services have seen positive improvements in person centred care

The Covid-19 pandemic continues to place huge challenges on the health service. Like all areas of...
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17 August 2021 Blog/Thought Leadership

Using person centred nursing care to improve patients’ lives - Part 2 of 2

In this second blog in a two-part series, we explore what person centred nursing care means. Firstly...
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11 August 2021 Blog/Thought Leadership

The importance of person centred nursing care to improving the lives of people with learning disabilities - Part 1 of 2

In this two-part blog, we explore what person centred nursing care means. An interview with Michelle...
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21 July 2021 Case study

Lincolnshire Partnership NHS Foundation Trust’s cultural journey

Lincolnshire Partnership Foundation Trust (LPFT) is a mental health and learning disability trust...
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