Digital technology is transforming how health services are delivered
While technology is changing care through online appointments, apps and AI-enabled tools, what matters most to people remains the same: being listened to, supported, respected, and able to access care in ways that work for them.
The Picker Principles of Person Centred Digital Care set out what good digital care should feel like from the perspective of the people who use it.
These new principles have been developed through research with service users, health and care leaders, and existing evidence, the principles provide a framework for designing, delivering and evaluating digital services that are person centred.
A globally relevant framework for person centred digital care
The original Picker Principles of Person Centred Care have helped shape healthcare policy, research and improvement worldwide for more than three decades.
As digital technologies become embedded across health and care systems, Picker has developed five additional principles that describe what person centred care should look like in a digital context.
Together, they create a shared framework for organisations seeking to build digital services that work for everyone.
“Digital technologies are developed with people, not just for them.”
The principles help ensure that trust, equity, transparency and person centred values remain at the heart of digital transformation in health and care.
