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HETT 2026

We're delighted to be exhibiting at HETT 2026, where we'll be joining health and care leaders to explore how technology, data and digital transformation can improve experiences and outcomes for patients and staff.

Visit us at stand I15 to find out how our research and insights help NHS organisations understand what matters most to patients, staff and communities.

Our team will be on hand throughout the event to discuss:

Measuring and improving patient, staff and community experience
Using feedback and insights to drive quality improvement
Supporting NHS organisations with research and evaluation
How experience data can inform digital transformation and service redesign

Our speakers

Chris Graham

Don't miss our CEO, Chris Graham's keynote session, where he'll share insights on how patient experience and meaningful engagement can shape better digital services and improve outcomes across health and care:

NHS App - Transitioning from the Digital Front Door to the Digital Companion

Tuesday, September 29th, 2026 at 2:40 pm to 3:20 pm

Digitally Empowered Experience Zone

Naomi Stockley

Join Picker's Learning and Development Lead, Naomi Stockley, for an interactive session introducing Experience Based Co-Design (EBCD) – a proven approach that puts the lived experiences of patients, carers and staff at the heart of service improvement.

Using real examples of co-designed digital interventions, Naomi will explore how experience-led innovation can help overcome barriers to digital transformation. You'll also have the opportunity to try practical EBCD tools, identify emotional 'touchpoints' in experiences of care, and discover how these insights can lead to more inclusive, effective digital health design.